Loss or damage to the worker's passport

A passport is the main official document for domestic workers in Jordan. If it is lost or damaged, legal procedures must be followed immediately to ensure the worker’s residency and employment remain valid and uninterrupted.

At Maasa Jordan Recruitment Office, we provide full support to handle such cases in a legal and organized way, in coordination with the relevant authorities in Jordan.

What to do if a worker’s passport is lost or damaged?

1. Inform the recruitment office immediately
The first step is to contact your licensed recruitment agency.
At Maasa Jordan, we coordinate directly with the official authorities and guide you through the correct legal steps.

2. File an official police report
You must report the incident at the nearest police station.
This report is required as official proof when applying for a replacement document.

3. Contact the worker’s embassy or consulate
Submit the following:

• Copy of the police report
• Any available identification documents (old passport copy, work permit, ID if available)
• Application for a new or temporary passport

4. Follow up with the Ministry of Interior and Ministry of Labour
Ensure that:

• The worker’s official records are updated
• The work permit and residency remain valid during the process

Why these steps are important

• Maintaining the worker’s legal status in Jordan
• Avoiding fines or deportation
• Ensuring uninterrupted employment
• Protecting both employer and worker rights

Our services at Maasa Jordan

We assist you with:

• Coordination with police authorities and official reporting
• Communication with embassies and consulates
• Legal follow-up for work permits and residency updates
• Full documentation and compliance tracking

📞 Contact us for assistance
07987560004 / 0795947000

📍 Address: Madina Al Munawara Street – Building 51 – Towards 7th Circle – Amman, Jordan